Frequently Asked Questions
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1. Are you insured and bonded?
Our insurance is among the best available.
We're not "just" bonded, but have liability, crime and workman's
compensation coverage. Your home, our team members and The Maids Home
Services are included in our coverage. If you are comparing services,
ask for specifics on their coverage. Most independents and services
do not carry workman's compensation insurance.
2. How is my home key
protected?
Your key is identified with only a number -
no name or address. Your key is secured in a locked key storage device
to which only our managers have access. The key is issued to the team
leader on the day of your clean. The team leader returns the key at the
end of the day and management returns it to the secured container. A complete
key inventory is performed at the end of every business day.
3. Do I need to be
home when you clean?
That is your choice. Many of our customers
prefer to give us a key that is secured in our office. Others leave us
a key in a safe place each visit; however, this is not a very secure system
and we do not recommend it. Alarm systems can either be left off or you
can give us entry / exit codes. By far, the most efficient and problem-free
way for everyone is for you to give us a key and alarm codes.
4. How many people
will clean my home?
We work in teams of four cleaning professionals,
one of whom is a team leader (supervisor). Four-person teams prove to
be the most efficient because each employee can concentrate on a specific
task while in your home. In the infrequent event that someone on the team
cannot be present, the three remaining team members ensure that your house
will be cleaned on the day we promise to clean it. Our tasks include vacuuming,
dusting, kitchen and bathrooms.
5. Do I always get
the same team?
That's our goal, but circumstances (like sickness,
weather, holidays and accidents) beyond our control may occasionally require
a team substitution. All of our teams receive the same training, follow
the same cleaning system and has your personal service records so, if
a change happens, your high quality service will continue. We stand behind
our guarantee.
6. Are teams trained
and supervised?
Team members are trained before they're permitted
to enter your home. Training continues as we learn about new products
/ methods and to reinforce prior training. Each team includes a team leader
to see that cleaning tasks are correctly completed. Our Field Leaders
make periodic visits to homes to ensure we're meeting service commitments.
7. When do I pay for
yHOUSE CLEANING SERVICES?
Payment is due at time of service. You
may pay by cash, personal check, MasterCard, Visa, Discover, or American
Express. If you aren't there during our first or special project visit,
we ask you for the full estimated amount, plus tax. If it takes less time
to clean than we estimated, we'll refund HOUSE CLEANING DIFFERENCE or apply it to
your next visit, as you prefer. If it takes more time, we will bill you
for HOUSE CLEANING DIFFERENCE or charge your credit card -- your preference. On regularly
scheduled visits, we ask you to leave payment on the kitchen counter.
If you prefer to pay by credit card, we'll handle that process from our
office.
8. What is the cost
to clean my home?
Fees are based on the size, condition and design
of the home. If you would like a quote, please click here to email us
your information. If you prefer to speak to us, you may call us at
to talk with one of our sales representative personally (Monday
through Friday, 8:00 AM to 5:00 PM).
9. What areas do The
Maids Home Services service?
South Bay, Palos Verdes, Redondo Beach,
Playa Del Rey, Manhattan Beach.
Please call if you have any question on whether we service your area.
10. Is my personal
information kept confidential?
YES!
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